- 1 Final Fantasy 14
- 2 Troubleshooting FFXIV
Final Fantasy 14
Beast tribe quests
NM Tracker: https://ffxiv-eureka.com/
Weapon guide: https://www.reddit.com/r/ffxiv/comments/8461z8/anemos_weapon_guide/
Realtime status (from florida):
NPC's that sell gear, always have to go find this info so populating here.
- 66 - Reunion
- 62 - Kugane - vendor district
Many people have connection issues to this game, from my investigation, its sometimes a peering issue between Comcast and NTT, and most of the time it seems to be a problem at the dllstx facaility inside NTT's network and the hops to and from it. Probably similar issues around the world (we experienced issues from US -> EU server cluster too, but those are further away) but just with other facilities/hops. These tools and methods can help you troubleshoot all kinda fun things.
This is my inquiry on the validity of using a gpn/vpn for connecting to the game (because I had a friend that was nervous about using one). A gpn/vpn such as mudfish, pingzapper, or wtfast or another vpn (be it personal or purchased) that does not modify the game content or anything, just routes your traffic to a better area and lets it out there so you have a better area to connect from. This is the response I got from them (your results may vary, if you are paranoid about this, I suggest you ask them yourself).
Thank you for contacting SQUARE ENIX Support,
We apologize for any inconvenience you have experienced. While using third party applications such as VPN to connect to the Internet is not against the terms, any third party application that modifies gameplay or gathers information about Final Fantasy XIV is not permitted. We also suggest not using VPN (or other third party applications) while submitting payment or during game code registration as it may cause an error.
Thank you for contacting the SQUARE ENIX Support Center.
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com
Seeing if you have routing issues with mtr
MTR (My TraceRoute) can be helpful in showing issues and where they are. Here is an example of one I was using for troubleshooting with square for our server (sargatanas), later I'll show you how to find your server and ping:
mtr -i .5 -c 20 -rw --show-ips 220.127.116.11 Start: <timestamp> HOST: <hostname> Loss% Snt Last Avg Best Wrst StDev 1.|-- <removed> 2.|-- <removed> 3.|-- <removed> 4.|-- <removed> 5.|-- be-33489-cr02.56marietta.ga.ibone.comcast.net (18.104.22.168) 5.0% 20 54.2 37.4 28.2 86.7 13.6 6.|-- be-11486-pe03.56marietta.ga.ibone.comcast.net (22.214.171.124) 0.0% 20 32.1 36.0 27.6 71.6 11.0 7.|-- 126.96.36.199 0.0% 20 35.0 36.2 26.7 69.2 10.7 8.|-- ae-1.r04.atlnga05.us.bb.gin.ntt.net (188.8.131.52) 0.0% 20 29.6 33.9 29.6 44.5 3.9 9.|-- ae-4.r21.atlnga05.us.bb.gin.ntt.net (184.108.40.206) 0.0% 20 34.5 36.5 28.3 54.8 6.3 10.|-- ae-6.r23.dllstx09.us.bb.gin.ntt.net (220.127.116.11) 0.0% 20 166.9 164.3 138.3 316.0 36.8 <<<< Here you can see the issue at this timestamp resides at the linkage between atlanta and probably dallas inside NTT's network 11.|-- ae-8.r23.snjsca04.us.bb.gin.ntt.net (18.104.22.168) 5.0% 20 186.5 194.1 169.6 219.8 17.5 12.|-- ae-41.r02.snjsca04.us.bb.gin.ntt.net (22.214.171.124) 5.0% 20 205.2 191.9 175.3 220.0 12.9 13.|-- ae-2.a00.snjsca04.us.bb.gin.ntt.net (126.96.36.199) 5.0% 20 183.8 189.4 171.7 218.8 11.1 14.|-- xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net (188.8.131.52) 30.0% 20 218.7 205.7 181.9 219.8 11.6 15.|-- 184.108.40.206 55.0% 20 213.7 195.6 188.3 213.7 8.1 16.|-- 220.127.116.11 5.0% 20 188.7 175.5 158.8 188.7 9.8
Finding the ping and ip of your session to the server
- When in the game, hit the Windows key
- Type resmon and hit <enter>
- Click the network tab at the top
- In the Processes with Network Activity box, check the box on the left beside ffxiv_dx11.exe
- Expand the TCP Connections box, when you are connected to the game server, there will be two connections:
- The remote address is the public address of the server you are connected to
- The 'latency' is your 'ping' to the server, anything under 120 or so is good, 150 and under is ok, 180 is getting to be noticable, and 200+ is not good.
- If your ping is hitting 200+, you may want to look into a service like mudfish that does route optimization (basically it just finds a good server close to you to connect to and routes you over high quality internet connection from that point). GPN/VPN can only do so much, it cannot make you any closer to the server, so it can only do so much, if anything at all if your isp does a good job and so does square's.
Example resmon screen:
Visualizing a consistent issue
I've used smokeping to identify and (am attempting) to have Square/NTT/(potentially Comcast, do not believe it is them) resolve it. Smokeping is a great way to show the issue, I spun up a docker container with a smokeping daemon and monitor Ragnarok and Sargatanas with it and you can see here, the issue with the route between me and the Sargatanas server is pretty obvious: (excuse the loss, its my connection, that is not the issue we are troubleshooting here) Ragnarok, higher average latency but no spikes (you see this all the time)
Sargatanas, lower average latency but you see the spikes, this indicates the issues you see in game.